Order & Return Policy

How to Order

Choose the product you want and then select the flavor / colour / option from the pull-down menu on the product page. Click on ‘Add to basket’ and you will find the product in your shopping basket. If you want more than one piece, change the number to the quantity you want.

After selecting all your purchases, check your shopping basket to make sure that all the information concerning your order is correct. If you want to change the number of items you are ordering or cancel a purchase, just change the number of pieces you have ordered or click on ‘Delete’ to remove the product(s) from your basket.

If all the information is correct, click ‘Proceed to checkout’ where you can enter your buyer information for the delivery.

When filling in your order information, you can either register yourself as a customer or make an order simply by entering your address. After you have entered the necessary information, click ‘Next’.

Check once again that the order information is correct and click ‘Place order’.

Payment for your order is taken in the online store. You can pay for your purchase by debit or credit card. 

If your order was successful, you will receive a message about it in your e-mail. The order confirmation will also show your order number. If you receive no message in your e-mail, please contact our customer service number at +358 44 957 9396 or info@kwsc.fi 
 

Ordering With a Discount Code

If you have a discount code or code for your club and you want to redeem the discount or benefit, please add the code in question in the field 'Vouchers’ when ordering. The code for this discount or benefit must be entered during the ordering process, as they cannot be redeemed afterwards.
 

Changing or Cancelling an Order

If you want to change or cancel your order, please notify us as soon as possible by e-mail at info@kwsc.fi. 

Product Returns

All the products have a full 14 day return policy. Please contact our Customer Service info@kwsc.fi or +358449579396 if you have products to return for free. 

The returned product must be unused and in the same condition as received. Please handle the product with care before you make the final purchasing decision. 

If you wish to exchange your product, please return the product and place a new order. A refund will be made as soon as possible after we have received the products you wish to return.